Head of Ecommerce - Customer Experience
Consumer Goods & Retail
Permanent, Negotiable
Twenty years ago our innovative clients, created a design-led product in a retail category where you might least expect it and it sold incredibly well. Fast forward two decades and they are now responsible for multi-million pound online sales following expansion, investment and continuing innovation. As the Head of Ecommerce focussed on the online Customer Experience, you will directly shape and influence the future ecommerce proposition for multiple international, own-brand websites.
key responsibilities:
Strategy: Work with the senior management to develop the strategic direction for multiple global ecommerce websites
Customer Experience and UX: Own the overall online shopping experience, connect with the global community, optimise conversion and drive AOV.
Data & Analytics: Explore web analytics and testing programmes to understand, monitor and improve performance, presenting to senior stakeholders
Commercial/Business Acumen: Set and deliver a strategy for ecommerce sales growth by owning performance against key business KPI’s.
Continuous Improvements: Develop clear and prioritised improvements to the website
Leadership: Provide inspirational leadership and mentor a high-performing team. Ready to set an example by rolling up sleeves and leading by example.
desired skills:
Proven success optimising conversion on an ecommerce website - ideally from a consumer goods/retail environment
Experience with mainstream web optimisation and personalisation platforms (eg. Google Optimize, Monetate, etc)
Expert in Google Analytics and advanced knowledge of SEO
Experience of the US ecommerce market is highly desirable
With new products launching and continuing growth in their field, the company are well placed to take the number one spot in their sector which makes for an exciting time to join. Submit your CV to find out more
***Please note this role is based in Oxfordshire, a hybrid working model applies balancing homeworking with regular Head Office presence.
Commutable from Bicester, Oxford, Northampton, Milton Keynes, Warwick, Aylesbury, Abingdon, Stratford, Coventry, Solihull, Buckingham, Rugby, Towcester
Posted on 5th May 2023
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