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Ecommerce Executive

Home & Retail

Contract / Interim, Up to £25k

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Whether it's a hobby or your academic profile, if you have a passion for culture, particularly the Arts, then this could be your dream role. As an enthusiastic Ecommerce Executive (Content & Merchandising), you will support the wider ecommerce and digital marketing team during their upcoming replatforming project, maintaining a seamless experience for customers and reflecting the brand on the new CMS, with engaging content and  utliising your commercially focussed merchandising skills. 

key responsibilities:

  • Content Management: Assist the Ecommerce Manager in creating, updating and editing web content for the online shop. Identify and develop opportunities to enhance the online customer experience, including site optimisations and improving processes. Create landing page design briefs (homepage and category) according to the content marketing plan.

  • Merchandising: Merchandise products on the website, and refer to website analytics to support decision making. Support Digital Marketing campaigns. Update product listings and monitor activity for third-party sellers

  • Customer Service: Provide customer support (email/phone) related to placing orders, fulfilment updates and resolution of customer issues. Liaise with internal and external warehouse teams to ensure orders are dispatched in on-time/in full. Assist customers with queries relating to products and services. Approach customer service as a sales channel, identify relevant opportunities to boost value with product up-sells.

desired skills and experience:

  • E-commerce background
  • Knowledge/Understanding of manual HTML coding
  • Google Analytics experience
  • Able to use Photoshop

Please note this role is a 10 month fixed term contract and can be REMOTE with occasional head office attendance



Posted on 10th September 2021

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