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Digital Product Owner

Travel and Leisure

Permanent, £50k - £60k

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We are looking for a commercially-driven Digital Product Owner to join a hugely successful European travel brand as they set their sights on overhauling their holiday programme. The Digital Product Owner will design and deliver a leading digital customer experience which continues to shake up the holiday market and put the customer first.

  • Shape and deliver improvements, often working with UX consultants and agencies, based on customer insight, analytics, usability/MVT results, and best practice knowledge
  • Drive a programme of continuous improvement to optimise areas of responsibility and enhance usage & customer experience
  • Adhere to legal & regulatory requirements for your areas of responsibility
  • Promote usage of self-service tools both prior to and during the holiday period
  • Champion digital as the solution for driving customer experience improvements
  • Maintain a pipeline of development priority improvements proactively identifying areas of opportunity through internal feedback, analysis and customer insight
  • Working with Business Analysts drive the requirements capture for areas of responsibility to deliver clear, concise UX requirements.
  • Act as Digital team ambassador to recommend, shape and deliver a compliant and market leading online customer experience
  • Support and assist internal teams (e.g. Customer, Commercial, Operations, Content, Legal, etc)
  • Update Sitecore for your areas of accountability.
  • Liaise with internal stakeholders to understand and convert business requirements into forward-thinking online experiences

 

Posted on 6th September 2019

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