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Head of Customer Experience

B2B

Permanent, £75k - £90k

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Ever wanted to really get control of the ENTIRE customer experience for a company?  Map, analyse and assess EVERY customer touch point and make it as good as it can be?  

This is the sort of role I wish more brands had in their senior team.  Working for an international B2B distributor (which is basically a B2B e-commerce/retail business) you will be responsible for proving customers with a hassle free experience from the way they interact with the website to receiving their package in the post (and everything in between).

Candidates for this role should have experience of optimising an online user experience but this is a way broader role than a pure digital UX role.

Candidates for this job have to have strong e-commerce UX experience and have wide experience of giving customers a great experience.  

Key to success, however, will be your ability to effect cultural change - changing processes is relatively easy, influencing people within the business is where the real opportunity sits so we are looking for a great communicator, a real people person.

 

 

 

Please note this role is based in the Home Counties

Posted on 21st December 2017

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