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Customer Insight Manager

Fashion & Beauty

Permanent, £45k - £50k

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Leading insights for this classic British fashion favourite is an intellectually rewarding role - using CRM data analytics and research you will be the subject matter expert in a business that is big enough to allow you to deliver some amazing marginal gains but small enough to allow you a voice and influence across the whole business.

Key responsibilities:

  • Identify tactical and strategic CRM insights, making recommendations for intelligent changes
  • Work with ecommerce and retail marketing teams to ensure customer communication is targetted and maximised
  • Formulate contact and research activities with online customer communities
  • Customer Insight budget management
  • Scope and develop the KPI dashboard to measure and report on commercial performance

Key skills:

  • Advanced knowlegde of SQL, Google Analytics and Excel
  • Demonstrable analytical and influencing skills
  • Strong commercial and customer focus

It's a great role for a great brand working with great people!




Posted on 20th August 2018

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